Privacy Policy

We are committed to protecting your Personal Data and your privacy.
This Privacy Policy explains how we collect and store the information you provide through the website https://nuvaultance.com (the Nuvaultance).
The following principles apply:

We want you to make informed decisions about how your Personal Data is used and processed. We use various methods to keep you appropriately informed, and where specific details are needed, we will provide them at the relevant time. We are also happy to address any questions you may have about applicable legal limitations.

1. The Scope?

This policy describes the personal data Nuvaultance collects about individuals, how that data is processed, and how it may be shared with third parties or secured.
This policy applies to information that relates to an identified or identifiable natural person. An identifiable person is one who can be identified directly or through a combination of information we hold or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organization, structuring, and storage.
Our services are intended for users aged 18 and older. We do not knowingly collect information from or permit access to individuals under the age of 18. If we become aware that such information has been collected, we will delete it promptly.

2. What Personal Data Do We Have on You?

When you access our services, channels, or website, we collect personal data. This may occur directly — when you provide it to us — or indirectly, through analysis of how you use our services or channels, or when we receive your information from third-party partners.

3. You are not required to disclose personal information to the company. However, withholding such information may prevent us from delivering our services or granting you access to the website.

Providing personal data is optional. However, choosing not to share it may limit our ability to deliver the Services or restrict access to the website.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

This includes information collected automatically when you visit our platform, such as your IP address, access date and time, language settings, browser type, software crash logs, and device information. This data is non-personal and cannot be used to identify you.
Personal Data We receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information you provide directly to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

Scope, Legal Basis

6. Sharing Personal Data with Third Parties We may share your personal data with third parties under the following circumstances. Service Providers. We work with trusted third-party service providers who support our operations, including IT infrastructure, payment processing, customer support, and analytics. These providers access personal data only to the extent necessary to perform their services and are bound by confidentiality obligations. Business Transfers. If we undergo a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and the applicable privacy terms. Legal Obligations. We may disclose personal data when required by law, court order, or regulatory authority, or when necessary to protect our legal rights, prevent fraud, or ensure the safety of our users. Third-Party Partners. Where you have consented, or where permitted by applicable law, we may share your personal data with selected partners for purposes consistent with this policy. International Transfers. Your personal data may be transferred to and processed in countries outside Canada. Where such transfers occur, we apply appropriate safeguards to ensure your data receives a comparable level of protection. We do not sell your personal data to third parties.

We may share Personal Data with third-party service providers, including hosting and storage providers, as well as companies that analyze user experience data such as IP address information.
At your request, we may share specific Personal Data with third-party trading platforms. In such cases, we will provide the Personal Data you have given us directly to those platforms. Your Personal Data may be shared with more than one trading platform, and its use will be governed by their respective privacy policies.
We may share Personal Data with affiliated entities or business partners where doing so supports the development and improvement of our products and services.
Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other competent authorities.
We may also share Personal Data with prospective investors, buyers, or lenders — in relation to the Company or any entity within its group — in connection with a transaction such as an asset transfer or sale, merger, restructuring, consolidation, or bankruptcy involving the Company or any member of its corporate group.

7. Third-Party Cookies and Services

We may work with third-party services, such as advertising providers and analytics companies, that operate on our website. These third parties may also use cookies or similar technologies. Cookies are small text files placed on your device when you visit the website. They are used to collect information about your browsing habits and preferences in order to improve your experience, remember your settings, and tailor the products and services presented to you. Cookies are also used for statistical and analytics purposes. We use two types of cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device after your browser is closed and are used to recognize you as a returning user, making it easier to access the website on subsequent visits.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.

8. How We Retain Your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods as permitted by applicable law, regulations, or orders.
We will share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. International Transfers of Personal Information

10. Protecting Your Personal Data We take the security of your personal data seriously. While no method of transmission over the internet or electronic storage is completely secure, we implement commercially reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access to your personal data is restricted to employees, contractors, and third parties who have a legitimate business need to process it. All such parties are bound by confidentiality obligations and may only process your personal data in accordance with our instructions. In the event of a data breach that is likely to affect your rights or interests, we will notify you and any applicable regulatory authority as required. If you have reason to believe your personal data has been compromised, please contact us promptly so we can investigate and take appropriate action. Please be aware that transmitting information over the internet carries inherent risks. While we work to protect your personal data, we cannot guarantee its absolute security during transmission to our platform. Any transmission is at your own risk. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

We have implemented appropriate organizational and technical measures to protect Personal Data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we be held liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, disclosures resulting from transmission errors, unauthorized third-party access, or other causes beyond our control.
Where required by legal or other obligations beyond our control, we may be required to disclose Personal Data to third parties, such as public authorities. We have no control over how such third parties handle the security of your Personal Data in those circumstances.
Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us online.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These sites and apps are not operated or supervised by the Company, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through third-party sites or apps.
Before accessing or using any linked third-party site or app, we strongly recommend reviewing its privacy policy. We also advise caution when sharing any Personal Data with third parties.

12. Changes to This Policy

Before visiting any third-party website or app, read their privacy policy carefully. We also recommend exercising caution when sharing any personal data with them.

13. Your rights regarding your personal information

You have the right to request that we verify the accuracy of Personal Data collected about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also restrict the types or scope of processing applied to your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please submit your request by email to the address below.
Access rights
The Company can verify that your Personal Data is being processed. If it is, you may request access to that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed. A reasonable fee may apply for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not infringe on the rights and freedoms of others. If a request would be detrimental to another person's rights or freedoms, the Company may decline or limit its response.
Right to rectification
The Company will correct inaccurate Personal Data upon request. You may also request that incomplete Personal Data be completed, taking into account the purpose for which it is processed.
Right to erasure
This right applies where: (a) Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object to processing based on legitimate interests pursued by us or a third party; (e) Personal Data has been unlawfully processed; or (f) Personal Data must be deleted to comply with a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law, or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defense of legal claims, or to protect the rights of another individual, or where there is a substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured, commonly used format.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising this right does not affect your right to erasure. The right to data portability must not infringe on the rights or freedoms of others.
Right to object
You have the right to object at any time to the processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. If we cannot demonstrate compelling legitimate grounds for processing that override your rights, interests, or freedoms, or where processing is not necessary for the establishment, exercise, or defense of legal claims, we will cease processing.
You have the right to object at any time to the processing of Personal Data concerning you for direct marketing purposes.
Right to withdraw consent
You may withdraw consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing that took place before the withdrawal.
You have the right to lodge a complaint with a supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights in relation to your Personal Data as described in this section 13.
We will respond to requests made under your rights in section 13 within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Unless otherwise provided under section 13, information provided in response to your rights under section 13 will be provided free of charge. Where requests are unfounded or excessive, particularly where they are repetitive, we may charge a reasonable fee to cover administrative costs, or decline to act.
Where we have reasonable doubt about the identity of the person submitting a request, the Company may request additional information to verify identity.